IT Service Delivery Manager

Your role

Are you a skilled IT professional passionate about delivering top-notch services and driving continuous improvement? At Interfood, we are looking for an experienced IT Service Delivery Manager to join our team and ensure that our IT services are delivered efficiently, securely, and to the highest standard. You will play a critical role in managing user expectations, establishing service metrics, resolving issues, and implementing cybersecurity measures to protect our data and IT infrastructure. Join us in a role where your expertise will support the operation of our business and enhance customer satisfaction. 

As our new IT Service Delivery Manager you:

• Lead and coach a team composed of support engineers, a system administrator, and a security engineer.
• Monitor service performance to ensure all services meet agreed standards.
• Manage and resolve service incidents, minimizing impact on the organization.
• Maintain strong communication with stakeholders to ensure high user satisfaction.
• Design and implement short- and mid-term strategies for service delivery.
• Proactively identify opportunities for improvement and implement service enhancement plans.
• Stay current with modern technologies to continuously elevate service and support.
• Oversee compliance tasks including license management, endpoint management, procurement, and inventory control.
• Provide guidance and training to team members on technologies, best practices, and emerging trends.
• Actively participate in project go-lives and be available to support after-hours activities when needed.